Maintaining anonymity

Volunteers are advised to use anonymous communication apps and platforms for online friendship activities, where their full name or phone number is not visible. This recommendation is based on safety considerations, as we cannot verify the identities of those requesting a friend, nor do we interview clients over the phone. Anonymity also makes it easier for volunteers to step back from the role if needed, as contact is maintained through an anonymous account or email address that isn’t used for other activities. Although you are anonymous and use a nickname, there are many ways to communicate. Below is an overview of various options.

Choose the communication method that suits you best

Start by considering which platform best fits your communication style. When communicating via email, it’s easy to set boundaries around interactions and focus on responding without interruptions. Emails also allow for more detailed, lengthy messages. When using instant messaging apps, communication often occurs in real-time, with shorter messages that feel more like a casual conversation. Instant messaging also makes it easier to send photos or have voice and video calls. When using instant messaging apps, it’s essential to agree on specific times to connect. For example, you could catch up with your friend once a week at a set time. With mutual agreement, you can also switch to a different messaging platform over time. Many friend pairs start with email and then transition to another app.

Common communication methods

Below is a list of commonly used apps for online friendship communication.

• Anonymous Email Address: You can create a new email account with a provider of your choice. Examples of free email providers include Gmail, Outlook, Tutanota, and Protonmail. Note that even if the email address itself is anonymous, the email program may display the name you provided during registration in the sender field. You can adjust the settings to hide this information. Some people also register with a pseudonym (e.g., "Jane Doe"). To ensure anonymity, try sending a test message to yourself to verify that the sender field does not reveal your name.
• Telegram, Signal, and Kik Messenger: These apps function similarly to WhatsApp but allow you to hide your phone number and use a nickname. We do not recommend using WhatsApp, as it always displays your phone number to those you message.
• Discord and Skype: If you want to use video and voice calls regularly, some friend pairs use Discord or Skype for communication.
• Social Media Accounts: Some friend pairs communicate via platforms like Instagram. While usernames can be nicknames, keep in mind that social media often shares a lot about our location, connections, and personal lives. Some people create a separate account for messaging, unlinked to their main social media accounts.

Regardless of the app you choose, we recommend enabling two-factor authentication for added security.

For further assistance, feel free to contact the online friendship coordination team at: verkkoystava@redcross.fi